Shipping and Delivery
This page provides information on shipping fees and delivery date/time specifications.
Shipping Fees
Shipping is free for orders totaling 5,500 yen (including tax) or more.
*If using a coupon, shipping is free if the total product price after coupon application is 5,500 yen or more.
| Courier Service (Yamato Transport) | Honshu/Shikoku: 800 yen (tax included) Hokkaido/Kyushu/Okinawa: 1,100 yen (tax included) |
|---|---|
| Nekoposu (post-box delivery) | Nationwide flat rate: 400 yen (tax included) |
About Nekoposu
Nekoposu delivery is available for most products, with some exceptions.
- Nekoposu deliveries are placed in your mailbox, and the liability limit for lost or damaged packages is 3,000 yen (tax included).
- Please note that Nekoposu deliveries cannot be specified by date or time.
- Nekoposu delivery times are the same as courier services, taking 1 day (delivery the day after shipping) or 2 days (delivery two days after shipping) depending on the delivery location.
- If you wish to confirm receipt by hand delivery, please use the courier service.
About Delivery Date and Time Specification
At the Poponeko Official Online Shop, you can specify a delivery date within 30 days from the order acceptance date.
Applicable delivery method: Courier Service
| 1 | Morning |
|---|---|
| 2 | 14:00 - 16:00 |
| 3 | 16:00 - 18:00 |
| 4 | 18:00 - 20:00 |
| 5 | 19:00 - 21:00 |
| 6 | No preference |
- Nekoposu deliveries cannot be specified by date or time.
- Deliveries may not arrive on the desired date due to the status of the shipping company or transportation.
- Cat collars are semi-custom products, so delivery may not be possible on the desired date during busy periods. We appreciate your understanding.
About Delivery to Parcel Lockers or Designated Delivery Locations
If you wish to have your order delivered to a parcel locker or a designated delivery location, please indicate this in the "Notes" section on the cart screen.
About the Abolition of Delivery Slips
To promote paperless operations and conserve resources, the Poponeko Official Online Shop does not include delivery slips with products. Please use your order confirmation email as a substitute.
About Time Required for Shipping
Orders received by 18:00 on Monday through Friday (excluding holidays) will be shipped within 2-3 business days. Orders received after 18:00 on Thursday, and on Saturdays, Sundays, and holidays, will be shipped the following week, from Tuesday to Thursday.
Shipping may vary depending on product stock and credit card authorization status. Additionally, extra processing time may be required after weekends or holidays.
