Legal notice

Distributor

Poponeko, Inc.

Operations Manager

Kazuaki Kuriyama

Address

Seiwa Bldg. 4F, 2-49-12 Togashira, Toride-shi, Ibaraki, 302-0034, Japan

Email: shop@poponeko.jp

Phone: *We currently accept all inquiries via email to ensure prompt and accurate support. If you prefer to speak over the phone, please send an email to shop@poponeko.jp including your "Name," "Phone Number," and "Inquiry Details." Our representative will reply via email within 2 business days and provide our contact phone number.

*Please note that we strictly decline any sales or promotional inquiries.

Additional Fees

Consumption tax (for domestic orders in Japan), Shipping fees, Optional service fees, and Deferred payment fees.

*For International Orders: Import duties, taxes, and customs fees may apply depending on the destination country. These charges are not included in the item price or shipping cost and are the buyer's responsibility.

Payment Methods

  • Credit Card
  • Paidy (Deferred payment)
  • SoftBank Carrier Billing
  • d-barai (docomo Carrier Billing)
  • au Carrier Billing
  • Google Pay
  • Apple Pay
  • PayPay
  • Rakuten Pay
  • PayPal

*Note: Some payment methods (such as Japanese Carrier Billing and Paidy) are only available for domestic orders within Japan.

Payment Deadline

  • Credit Card: Billed in accordance with your credit card company's billing cycle.
  • Paidy (Deferred payment): Within the deadline specified on the invoice.

Delivery Time

  • In-stock items: Shipped within 1 to 5 business days.
  • Pre-order and custom-made items: Shipped within 2 months.

Returns and Exchanges

Please refer to our Returns and Exchanges Policy.